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Unit 2: Mastering Supervisory Skills

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Executive Education > Courses > Unit 2: Mastering Supervisory Skills

Unit 2: Mastering Supervisory Skills

Decision making: When others look to you for the final say

Stephen Robbins says, “Decision making shapes your life. Who you are and what you’ll become are largely determined by your decision choices.” In this course, we will:

  • Learn to define a problem so that alternatives become more readily apparent
  • Apply proven problem-solving techniques and tools to real organizational problems
  • Understand the various criteria for making decisions that are more likely to be accepted and successfully implemented

Delegation: Assigning the right person to the right job

New leaders who fail to let go of their old job often fail at their new job and severely limit their ability to prepare for advancement to the next level. Delegation is not dumping—delegation is about assigning the right person to the right job and giving others the opportunity to develop their skills. In this course, we will:

  • Explore a systematic process for successful delegation
  • Create an action plan for assigning tasks in a manner that ensures acceptance, understanding, and high performance

Performance management: Day-to-day practices to enhance performance and eliminate unpleasant surprises

You are leading. You have made the decision to delegate. You have created an engaging workplace. Now you have to take steps to hold others accountable for their performance. In this course, we will:

  • Identify key steps you can take to hire the right person in the right job
  • Review the essentials of new employee orientation
  • Create achievable performance management plans, goals, and objectives
  • Examine alternatives for performance and disciplinary problems
  • Practice providing constructive coaching to both your best and your marginal employees

Schedule

Day 1 — 7:45 a.m. – 8:15 a.m. Registration
Days 1-2 — 8:15 a.m. – 4:00 p.m. Session
Day 3 — 8:00 a.m. – 3:15 p.m. Session

The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.0 Continuing Education Units (CEUs) or 20 hours.