Success Under Duress: Emotional Intelligence, Conflict Management, and Negotiations
See how improving management skills can diffuse conflict and increase productivity
According to a report in the New York Times, between 48-50% of an employee’s time is spent in conflict situations. Further, organizations that have a process for resolving conflict in the workplace are much more productive than those who do not.
In this course, we will investigate a range of methods for alleviating sources of conflict and successfully addressing the underlying interests of all concerned. We will also examine a process for facilitating and resolving conflict between two parties.
With the powerful knowledge gained during this course, you will be able to:
Understand Emotional Intelligence
- Achieve a better understanding of your emotions
- Identify effective strategies for managing your emotions
- Establish emotional boundaries
Establish effective working relationships
- Recognize your options for conflict resolution
- Give people “a way out”
- Develop respectful responses to disrespectful behavior
Develop effective negotiation skills
- Negotiate with strength and confidence
- Understand the intent behind the other party’s position
- Achieve negotiated results that work for both parties
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this course for 2.1 Continuing Education Units (CEUs) or 21 hours.
jcorkery@exed.wisc.edu